FAQS – Fringe by the Sea
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FAQs

Is there a lower age limit for the festival?

We are a family festival with a variety of shows suitable for all ages.  Any guidance on age suitability will be provided as part of the information for each event.

Do you have any facilities for young children at the festival?

Yes.  At the North Berwick Trust Harbourside Home we have a dedicated area with children’s activities every day.  Baby change facilities are available in the adjacent Scottish Seabird Centre. We also have a large number of events specifically for children and special food options in the harbourside at The Little Lunchbox.

What time does Fringe By The Sea open / close?

The North Berwick Trust Harbourside Home is open from 10.00am -11pm daily and later on certain nights.  Events are scheduled throughout the day at festival zones across the town. Please check the programme for full details.

What happens if the weather is bad/it rains?

Our festival venues – stretch tents, marquees, big-tops – have coverings, although the sides are left open for ventilation to comply with COVID-19 guidance.

Can we bring food and drink into the festival site?

As the venues are licenced premises operations, we do not allow alcohol to be brought onto the festival sites.  Food is available to purchase at our Street Food hub at the harbourside. Hot and cold beverages and alcohol drinks are available to purchase at our various sites.

Are there cashpoints available?

Cashpoints are available at two locations on the High Street, but all of our venues accept credit/debit cards and Applepay.

Can I smoke at the Festival?

Smoking is only permitted outwith the confines of the covered structures.  Illicit drugs will not be tolerated, with users removed from the premises.

Can I get a replacement ticket if I’ve lost it or forgotten to bring it to the event?

You will be issued with an electronic ticket in advance, or with a paper ticket from the box office.  A replacement can be issued if necessary.

What can I do with a spare ticket on the night?

Sorry, but tickets are non-refundable unless an event is cancelled or moved to a different date.

Where is the Fringe By The Sea Box Office and what time does it open / close?

There will be a box office at the North Berwick Trust Harbourside Home open 10am-10pm daily during the festival dates. Tickets should be purchased online at www.citizenticket.co.uk.

Can I buy tickets on the day/night?

Yes, subject to availability. Many of our events are expected to sell out so we do advise pre booking where possible.

How do the booth tickets work?

The booths are not available in 2021 as we have had to alter our venue plans due to COVID-19 compliance (anybody who bought a booth in 2020 will be offered a refund for that segment of their ticket purchase).

Will there be table service from the bar?

This will depend upon government guidelines at the time.  We will advise further on this once we have details – please check back.

Which payment cards do you accept?

Visa and Mastercard debit and credit cards.  Sorry, no American Express.

Can I buy tickets with cash/cheque?

Yes, but from the Library and the Box Office at the harbour only.

How much is the booking fee?

5%, which is included in the overall purchase priced of the ticket.

Can I swap/upgrade/sell back/sell on my tickets?

Sorry, tickets are non-refundable.  They can however be transferred to another person.

What happens if the event is cancelled?

If an event is cancelled for whatever reason, a full refund (minus booking fee) will be paid to the ticket buyer.

What happens if capacities are reduced due to Covid?

We are currently planning for audiences of up to 500 people, outdoor (covered) and socially distanced.  In the unlikely event that this allowed capacity should be reduced, those who purchased tickets first will be given priority.  If government allow capacities to be increased, we will make more tickets available, where possible.

Can I go on a waiting list for tickets?

You can sign up to waiting lists for tickets at the individual event pages on www.citizenticket.co.uk

Can I get a discount for group bookings?

Sorry, we are unable to offer discounts for group bookings.

Can I collect tickets on behalf of other guests on site?

Yes, providing you have authorisation and reference numbers.

If I make more than one booking, can you send all my tickets together?

All your tickets are kept in a digital ticket Citizen Ticket wallet.

Do I have to keep my ticket with me when inside the festival show/event?

If you leave the performance, you will be given a re-entry stamp which allows you access  to the festival show.

Do you provide Hospitality Packages?

No.

Do you allow latecomers to shows?

Generally yes apart from where this is explicitly stated for certain events. Please do aim to arrive ahead of show start time.

Can I bring a camera / recording equipment?

Any pictures or recordings made at the festival must be for personal use only and not for commercial purposes.

Are Assistance Dogs permitted at the festival?

Dogs are permitted into the festival sites, but only Assistance Dogs are permitted into paid performances.

Do you have Disabled Access?

Yes.  If additional assistance is required for an event, please contact info@fringebythesea.com or speak to a member of the on site event team at the Box Office.

Can I hire a wheelchair on the night?

Sorry, we do not offer such a facility.

Do I need a Blue Badge for Disabled Access Parking?

We do not offer any parking on the festival sites.  Public disabled parking facilities are available nearby.

Do you have reserved seating for Elderly/Infirm guests?

Please seek the assistance of a member of the Fringe By The Sea team at the Box Office should you require this.

Do you provide seats for Personal Assistants?

Yes.  Please notify info@fringebythesea.com of your requirements a minimum of 24 hours before a performance or event.

Where can I park? 

We encourage use of public transport to the Festival as public parking is extremely limited. Parking information can be found at www.northberwickparking.org.uk

What is the address for the Festival?

The main festival hub and box office is as the North Berwick Trust Harbourside Home and is adjacent to the Scottish Seabird Centre, EH39 4SS. Please consult the festival map for all of our event locations.

Can you recommend overnight accommodation?

The Marine North Berwick is our Official Hotel Partner, and is open to guests during a ‘soft open’ prior to official grand opening on Friday 13th August, after a major refurbishment.  Gilsland Park offers caravan accommodation on the outskirts of North Berwick.  There are many other accommodation providers locally.

How far is North Berwick Train Station from the festival entrance?

Approximately a 10 – 15 minute walk.

How far is the Festival from Town Centre?

The Festival is located across a number of venues all of which are approximately between 5 – 10 minutes walk from the town centre.

Do you have discounted tickets?

There are children’s concession tickets for certain performances.  No other discounts are offered.

What Covid-19 measures are in place at FBTS?

Please see the section on Covid-19 safety for latest guidance.

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