FAQ’s

Where can I buy tickets?
Tickets are available online from www.citizenticket.co.uk

They can be bought in person at the FBTS Box Office, c/o NB Library, 13 School Road, North Berwick, EH39 4JU (during library opening hours) from early June 2025 (dates tbc).

During the festival there will be a box office at The Lodge Grounds. The box office will be open daily during the festival from 10am to 10pm.

We do recommend booking in advance online as many events are expected to sell-out and there is no separate allocation for in-person box office sales, nor is there a difference in price between online or in person.

How do I present my online ticket?
Once you buy tickets through our ticketing partner Citizen Ticket, you will receive tickets as an e-ticket, which can be presented on your mobile device at the gate. Alternatively, print the e-ticket at home and bring it with you. If you buy multiple tickets, they will be contained within your Citizen Ticket account or wallet.

Can I get a replacement ticket if I’ve lost it or forgotten to bring it to the event?
You will be issued with an electronic ticket in advance. If you forget to bring it please give the name the booking was made under so we can find your ticket on the system.

I can’t find the email with my tickets.
Log in to your Citizen Ticket account with the email address you made your booking in order to view all your purchased tickets.

What can I do with a spare ticket on the night?
Sorry, but tickets are non-refundable unless an event is cancelled or moved to a different date.

Are tickets refundable?
Fringe By The Sea reserves the right to alter or cancel events. Tickets are non-refundable unless an event is cancelled. They can however be transferred to another person.

What happens if the event is cancelled?
If an event is cancelled for whatever reason, a full refund (minus booking fee) will be paid to the ticket buyer.

Can I buy tickets with cash/cheque?
Yes, but from the Box Office only.

Can I go on a waiting list for tickets?
You can sign up to waiting lists for tickets at the individual event pages on www.citizenticket.co.uk

Can I get a discount for group bookings?
Sorry, we are unable to offer discounts for group bookings.

Can I collect tickets on behalf of other guests on site?
Yes, providing you have authorisation and reference numbers.

If I make more than one booking, can you send all my tickets together?
All your tickets are kept in a digital ticket Citizen Ticket wallet.

Do I have to keep my ticket with me when inside the festival show/event?
If you leave the performance, you will be given a re-entry stamp which allows you access  to the festival show.

Do you have discounted tickets?
There are children’s concession tickets for certain performances.  No other discounts are offered.

Is there a booking fee?
All prices shown are inclusive of a booking fee which is included in the overall purchase price of the ticket.

Is there a lower age limit for the festival?
We are a family festival with a variety of shows suitable for all ages. Any guidance on age suitability will be provided as part of the information for each event.

Can I buy children’s tickets?
Where applicable, concession tickets are available for children. Babes in arms go free. Please take note of age suitability of events, where stated.

Do you have any facilities for young children at the festival?
Yes. We have a dedicated family area with children’s activities every day. We also have a large number of events specifically for children and special food options available.

What time does Fringe By The Sea open / close?
The venue at the Lodge Grounds is open from 10.00am -11pm daily. Events are scheduled throughout the day. Please check the programme for full details.

What happens if the weather is bad/it rains?
Our festival venues, including stretch tents, marquees, and big tops, are all fully covered to provide protection from the elements. However, we do recommend checking the weather forecast ahead of time so you’re prepared for any changes in conditions. Since our venues are located on grass, we suggest wearing appropriate clothing and footwear to ensure you stay comfortable, even if the weather turns a little wet or muddy. We want you to enjoy the festival, rain or shine, so dressing for the weather will help make your experience much more enjoyable!

Can we bring food and drink into the festival site?
As the venues are licenced premise operations, we do not allow alcohol to be brought onto the festival sites. Food is available to purchase at our Street Food hub. Hot and cold beverages and alcohol drinks will be available to purchase on site.

Are there cashpoints available?
Cashpoints are available at two locations on the High Street, but all of our venues accept credit/debit cards and Applepay.

Which payment cards do you accept?
Visa and Mastercard debit and credit cards. Sorry, no American Express.

Do you provide Hospitality Packages?
No.

Can I smoke at the Festival?
Smoking is only permitted outwith the confines of the covered structures. Illicit drugs will not be tolerated, with users removed from the premises.

Do you allow latecomers to shows?
Generally yes apart from where this is explicitly stated for certain events. Please do aim to arrive ahead of show start time.

Can I bring a camera / recording equipment?
Any pictures or recordings made at the festival must be for personal use only and not for commercial purposes.

Are dogs allowed in your venues /  on site?

We love dogs at FBTS and well-behaved dogs on leads are indeed allowed on site and into venues for most shows. We don’t allow dogs into the headline shows in the Big Top as these are very busy. Please do contact info@fringebythesea.com if you would like more information.

Should your dog begin barking or misbehaving you may be asked to take the dog outside as it can be distracting for performers and audiences alike.

Is there somewhere I can take somebody who requires First Aid?  
Yes, we have a First Aid tent on site which is staffed throughout festival opening hours. This can be located on our festival map.

Is there a Defibrillator on site?
Yes, this is located in the First Aid tent.

Are there trained First Aid Staff on site?
As well as the staff in our First Aid tent we have a number of trained First Aiders on site including stewards and volunteers.

Where do I go to find Lost Property?
Lost Property is held at our on site Box Office which is open from 10am to 10pm during the 10 days of the festival. Once the festival is finished Lost Property is boxed up and held for a period of 2 months. You can email info@fringebythesea.com with any queries.